What does a front desk clerk at a hotel do

What does a front desk do at a hotel?

Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers. Scheduling and modifying guest room reservations and other accommodations. Assigning guests to their rooms and distributing hotel room keys.

What do hotel front desk clerks wear?

The receptionists of a hotel usually wear formal suits or dresses (jacket, shirt, tie and classical trousers for men, skirt or trousers and jacket for women).

How can I be the best hotel front desk clerk?

10 Traits of a Great Hotel Front Desk Agent

  1. Empathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels. …
  2. Willing to Go Above and Beyond. …
  3. Ability to Anticipate Guests’ Needs. …
  4. Engaging and Inquisitive. …
  5. Calm, Composed. …
  6. Always Smiling. …
  7. Knowledgeable about the Local Area. …
  8. Resourceful.

What are the duties and responsibilities of front desk?

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

What skills do you need to work front desk at a hotel?

Those working within the hospitality industry need strong interpersonal and communication skills. They also need to be strong problem solvers.

  • What Are Guest Service Skills?
  • Communication.
  • Composure.
  • Computer Literacy.
  • Friendliness.
  • Organization.
  • Problem Solving.
  • Sales.

What is the role of front office assistant?

Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.

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How should I dress for a receptionist job?

Wear a two-piece suit with conservative colors such as black, gray or navy blue. Skirt lengths on women should be at an appropriate length. Opt for solids over patterns and avoid loud or outlandish colors. Clothes should fit well and be wrinkle-free.

What does a concierge wear?

Women are provided with a white scoop neck shirt. This shirt is given to every Concierge Woman and is yours to keep, however it must be taken care of. If lost or damaged you will be charged for a new one! wear a crisp white collared shirt that can button all the way to the top.9 мая 2008 г.

What are the skills of a front desk officer?


  • Neat and Professional Appearance.
  • Effective communication skills.
  • Computer literacy.
  • Calm and Composed while Multitasking.
  • Strength to Stay on Your Feet for Long Periods.
  • Organized and detail oriented.
  • Strong interpersonal skills.
  • Ability to Speak at Least Two Languages.

Is working at a hotel easy?

It’s not for everyone, but for those who have a passion for variety, customer service, and a fast-paced, exciting work environment, it’s a great place to work. 1. You’re making people happy: This is one of the best parts of working in a hotel. … It makes it easy to come to work every day.

What are the front office personality?

A warm personality, and smart appearances. … A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver.

How do I describe my front desk on a resume?

Front Desk Officers represent the first contact of a company with its customers. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff.

2 years ago

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